Returns
You are able to request a refund or exchange within 30 days or receiving your order.
To make a refund or exchange request, send an email to hello@illustrators.co, stating your name, address, order number and reason for the return or exchange - we can't do anything until you've sent us this email. Once you've done this we'll contact you with our returns address and let you know what to do next.
All items returned must be unused - this means being unwashed or worn if clothing, unmarked or unscratched if artwork or other products - and have all the original packaging and labels attached. Unfortunately we won't be able to proceed if any items don't meet these criteria.
It's your responisbility to make sure the item arrives safely with us, so we recommend that you send it First Recorded. We will refund your shipping costs if you return your item within seven days of you first receiving it.
Exchanges
Please allow seven to ten working days for us to sort out your exchange from when we have received your item. We do have to charge additional postage and packing on exchanges, but we'll contact you about the best way to pay this.
If your desired item for exchange is not possible we'll let you know and issue you a refund unless you request another item of the same value.
If you have received an item in error, we'll replace it once you've sent the wrong item back to us. We'll cover the cost of return shipping for this.
Refund policy
We want you to be happy with your purchase. If you're not, just return the artwork following the instructions above, and the artist will either exchange or refund your order. Please see below for items excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within seven working days of receipt. To arrange a refund, please follow the returns procedure above.
We regret that artists are unable to refund, exchange or accept order cancellations for any item that is in any way personalised or made to measure.
This does not affect your statutory rights.